Policies

• ALL ORDERS ARE FINAL SALE. We do not offer returns, refunds or exchanges due to federal laws regarding health and sanitation. 

• All orders are processed Monday - Friday (excluding holidays).

• Please allow 5-7 business days for processing and to verify credit card authorization. For orders placed during holidays and sale promotions please allow 7-10 business days for processing.

• Once the order is shipped you will receive a tracking number for your purchase. Please allow 24-48 hours to receive an update once you receive your tracking number.

• We will only ship to addresses that match billing address.

• All orders must be signed for at the time of delivery.

• Once order has been placed we can not change the shipping address. 

• ​We are not responsible for unexpected delays due to carrier delays, holidays, & natural disasters.

• We are not responsible for lost or stolen packages once your order has been shipped.

• We currently do not ship internationally. 

• If you notice your product to be defective, please contact us at info@alldolldup.com IMMEDIATELY within 3 business days.

• No action will be taken if defective hair shows any signs of being used or worn.

• All returned defective hair must not be brushed, combed, curled, washed, cut, processed or unraveled in any way to be accepted.

• We are not responsible for return shipping labels if product has been approved for return by owner for defective hair only.

• All returned items must have tracking number and that tracking number must match your package for it to be processed and returned. 

• All other questions and concerns please email us at info@alldolldup.com.

• WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.

 

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Hair Care

• We recommend you use Dove Intensive Repair Shampoo and Conditioner or Bedhead Resurrection Shampoo and Conditioner by TIGI.

• We do not recommend any oil or wax based shampoos or conditioners. (I.e. Pantene, Suave, V05, etc.)

• We do not recommend products such as shampoos and conditioners with sulfate be used.

• We do not recommend any usage of hair mousse, leave in conditioners, or hair oils (i.e. Peppermint Oil, Tea Tree Oil, Castor Oil, etc.)

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Privacy Policy​

• This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Forevereleganthair.com. 

• Personal information we collect
  When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

• We collect Device Information using the following technologies: 
  - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
  Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

• When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

• How do we use your personal information?
  We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
  - Communicate with you; 
  - Screen our orders for potential risk or fraud; and 
  - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

• Sharing you personal Information
  We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Branding with Moe to power our online store--you can read more about how Branding with Moe uses your Personal Information here: https://www.brandingwithmoe.com . We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

• Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

• Behavioural advertising
  As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

• You can opt out of targeted advertising by using the links below: 
  - Facebook: https://www.facebook.com/settings/?tab=ads 
  - Google: https://www.google.com/settings/ads/anonymous 
  - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
  Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

• Do not track
  Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

• Your rights
  If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

• Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

• Data retention
  When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

• Changes
  We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

• Contact us
  For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@alldolldup.com.